Last updated: December 1, 2025 OtterNova (“we”, “our”, “us”) provides online business tools and booking systems designed to make scheduling and operations simpler. We care about privacy and collect only what is necessary to deliver our services, nothing more. This Privacy Policy applies to: - OtterNova Main Website (marketing site) - OtterNova Marketplace Website (for end-customers) - OtterNova Backend System (for business users) ## 1. Information We Collect ### 1.1 Main Website (Marketing Site) We do not collect personal information. We only use Google Analytics to understand website traffic and improve our content. This includes: - Pages visited - Browser/OS/device information - Approximate location (city-level) - Time spent on site **No** names, emails, phone numbers, or sensitive data are collected here. ### 1.2 Marketplace Website (End-Customer Use) This site allows end-users to book services or buy products from businesses using OtterNova. We collect only the minimum data required for booking or order fulfillment, such as: For service bookings: - Name - Email address - (Optional) Phone number For product purchases: - Name - Email address - Shipping address (only if delivery is required) - (Optional) Phone number No address is collected if: - The product is digital, or - The customer chooses self pick-up We do **not** collect unnecessary or sensitive information. ### 1.3 Backend System (For Businesses Using OtterNova) Business users use our platform to manage operations. We collect and store information required for system functionality, including: - Business profile - Branches and branch addresses - Services and service details - Products, prices, stock, and related configurations - Staff information (names, roles, emails) - Customer booking and order data We do **not** use this operational data for advertising, tracking, or selling to third parties. ## 2. How We Use the Information We use collected data for purposes such as: - Providing booking and scheduling features - Processing orders and payments - Communicating booking confirmations or updates - Managing business accounts and system functions - Improving platform performance and reliability - Securing accounts and preventing misuse We do **not** sell, rent, trade, or share personal data with external marketers or unrelated third parties. ## 3. Data Security We store data using industry-level security standards similar to what is used in banking and fintech systems. This includes: - Encrypted connections (HTTPS) - Secured databases - Access controls - Regular security checks Only authorized personnel can access data when necessary to maintain the system. ## 4. Data Retention and Anonymization We retain user information only as long as required for operational or legal purposes. If a user or business requests deletion: - The data will be deleted or anonymized - Anonymization will be used if deleting the record would break system integrity (e.g., business analytics, transaction history) We do not keep personal data longer than needed. ## 5. Your Rights Depending on your region, you may have the right to: - Access your data - Correct inaccurate information - Request data deletion - Export or transfer your data - Withdraw consent for optional processing We will respond to these requests within a reasonable time. Businesses using OtterNova can export their operational data at any time and may stop using our service whenever they choose. ## 6. Cookies and Tracking ### Main website: - Uses Google Analytics - Only for visitor insights - No personal information collected - No marketing/advertising cookies used ### Marketplace website & backend system: - Only essential cookies (such as login sessions) - No tracking or advertising cookies ## 7. Third-Party Services We use trusted third-party providers only when necessary for: - Analytics - Hosting - Payment processing These providers only receive the minimum data needed to perform their services and must follow privacy and security standards. ## 8. Data Transfers Our platform may store or process data in multiple regions depending on server infrastructure. We ensure that all transfers comply with international privacy standards such as GDPR or local PDPA requirements. ## 9. Updates to This Policy We may update this policy occasionally to comply with legal requirements or improve clarity. When updates occur, the “Last updated” date will change. ## 10. Contact Us For any privacy-related questions or requests, contact our team at: support@otternova.com