Last updated: December 1, 2025 Welcome to OtterNova (“we”, “our”, “us”). By using our websites, booking services, or business management platform, you (“you”, “your”, “users”, or “businesses”) agree to these Terms of Service. These terms apply to: - **Main website** (marketing site) - **Marketplace site** (for customers booking services or buying products) - **Backend system** (for businesses using our platform) If you do not agree with these terms, please stop using our services. ## 1. Use of Our Services You may use OtterNova only for lawful purposes and in accordance with these Terms. You agree not to: - Use the service to violate any laws - Attempt to hack, disrupt, or damage our systems - Misuse the platform in any way that harms other users or businesses - Reverse engineer or copy any part of our software - Use automated tools to scrape or overload our services We reserve the right to suspend accounts that violate these rules. ## 2. Accounts and Security ### For business accounts: You must provide accurate information - You are responsible for keeping your login credentials safe - Any actions taken under your account are your responsibility - You must ensure your staff also follow these Terms ### For end-customers: A booking account (if applicable) must contain accurate information - You are responsible for ensuring the details you provide are correct for booking and communication purposes - We are not responsible for losses caused by weak passwords or shared accounts. ## 3. Payments and Subscriptions Some features of OtterNova are free, while others may require a paid subscription. By subscribing to a paid plan, you agree that: - Fees are billed based on the plan you choose - Payments are non-refundable unless required by law - Failure to pay may result in suspension of service We may adjust pricing with prior notice. ## 4. Data and Content Ownership ### For businesses: You own all data you input into OtterNova, including: - Services - Products - Branch information - Customer records - Booking data We do not claim ownership of your data. You grant us permission to process this data only as required to operate the system. ### For end-customers: You own the personal information you provide during booking. We process it solely to deliver the booking services. We do not sell or share data with unrelated third parties. ## 5. Data Management and Deletion Businesses may export their data at any time. If you stop using OtterNova, you may request deletion of your information. Customer data may be deleted or anonymized upon request, following our Privacy Policy. We may retain anonymized, non-identifiable system data for analytics or security. ## 6. Availability and Maintenance We aim for high availability, but we cannot guarantee: - uninterrupted service - zero downtime - zero bugs We may perform maintenance or updates from time to time. We are not liable for losses resulting from temporary unavailability. ## 7. Limitation of Liability To the maximum extent permitted by law: - We are not responsible for indirect, incidental, or consequential damages - We are not responsible for losses caused by misuse of the platform - We are not responsible for business losses due to incorrect data input, user error, or configuration mistakes You agree that use of OtterNova is at your own risk. ## 8. Third-Party Services OtterNova may integrate with third-party providers such as: - Payment processors - Messaging/email services - Analytics tools We are not responsible for issues caused by third-party systems. ## 9. Termination We may suspend or terminate access to our services if: - You violate these Terms - Payment is overdue - Activities pose a security risk You may cancel your account at any time. Upon cancellation, we may delete or anonymize data as described in our Privacy Policy. ## 10. Changes to These Terms We may update these Terms occasionally. If changes are significant, we will notify you through the platform or email. Continued use of OtterNova means you accept the updated Terms. ## 11. Governing Law These Terms are governed by the laws of Thailand. Any disputes will fall under the jurisdiction of Thai courts. ## 12. Contact Us If you have questions about these Terms, please contact: support@otternova.com